The service

import { createSupport } from "@/lib/support/service";
import { createPostgresStore } from "@/lib/support/postgres/store";
import { resendChannel } from "@/lib/support/channels/resend";
import { directory } from "./directory";
import { storage } from "./storage";

export const support = () =>
  createSupport({
    store: createPostgresStore(db),
    storage,
    channels: [
      resendChannel({
        id: "email",
        apiKey: process.env.RESEND_API_KEY!,
        webhookSecret: process.env.RESEND_WEBHOOK_SECRET!,
        address: "support@acme.com",
        replyAddress: "support@in.acme.com",
      }),
    ],
    directory,
    notify: async (n) => {
      if (n.type === "ticket.created") await emailTeam("New ticket", n.ticket.subject);
    },
    acknowledgement: () => ({
      text: "Thanks for writing to Acme. We've received your message and will reply to this email.",
    }),
    fromName: "Acme Support",
    portalChannelId: "email",
    ignoreFrom: ["noreply@acme.com"],
  });

import type { AttachmentStorage } from "@/lib/support/service";

// S3, R2, Supabase Storage, a disk: anything that can store bytes and hand out a download link.
export const storage: AttachmentStorage = {
  async put(key, body, contentType) {
    await bucket.put(key, body, { contentType });
  },
  async get(key) {
    return new Uint8Array(await bucket.get(key).arrayBuffer());
  },
  async url(key, { filename, expiresInSeconds }) {
    // A short-lived link that downloads (Content-Disposition: attachment).
    return bucket.signedUrl(key, { expiresIn: expiresInSeconds, downloadAs: filename });
  },
};